This policy explains how Agricultural Services Australia Pty Ltd (AGSEA) handles personal information when you browse our website, place an order, create an account or contact us.
What we collect
When you place an order, create an account or send an enquiry, we collect the information you provide, such as your name, email address, phone number, billing and delivery addresses, and enquiry details. Our online store also records purchase details, including the products ordered, quantities, order value, payment method and order history. The website may collect technical information, such as your IP address, for security and administration.
How we use and share your information
We use your information to manage accounts, process orders and payments, arrange delivery or collection, send order updates, respond to enquiries and operate and protect the website. We share information as needed with the providers that help us do this, including Ascet Digital for website hosting and support, Stripe for card payments, Mailgun for order emails, Wordfence for website security, and carriers or collection depots for order fulfilment.
Payments, hosting and overseas processing
Stripe processes card payments. Our website does not store full card numbers or card security codes. Our website is hosted in Australia. Some of our service providers, including Stripe for card payments, Google Analytics for website analytics and Mailgun for order emails, may process or store personal information outside Australia, including in the United States.
Cookies and analytics
WooCommerce uses essential cookies to remember what’s in your cart, keep your checkout session active and support customer accounts. We also use Google Analytics to understand how visitors find and use our website, including which pages they visit. We don’t currently use any additional advertising or marketing tracking tools on the website.
Keeping your information
We hold personal information electronically in our online store and other business systems. We take reasonable steps to protect it from misuse, loss and unauthorised access, changes or disclosure. We keep personal information for as long as needed to manage orders, accounts and enquiries, and to meet our record-keeping obligations.
Access, corrections and complaints
To request access to your personal information, ask us to correct it or raise a privacy concern, email admin@agsea.com.au or call 1800 572 149. If you make a complaint, we’ll review it and contact you about the outcome.