Agricultural Services Australia Pty Ltd (AGSEA), ABN 70 666 130 758.
Orders and payment
milkPRO+ with Bovatec and milkPRO+ No Bovatec are sold by the full pallet. Each pallet contains 50 × 20 kg bags (1,000 kg).
All prices are in Australian dollars (AUD). Product prices include GST. Your total, including any delivery charge, is shown at checkout before you place your order. You can pay by card or direct bank transfer.
We release orders for delivery or collection once payment has reached our bank account and we’ve matched it to your order. For card payments, this means waiting for the Stripe payout to reach our bank account.
If we can’t fulfil your order as placed, for example because stock is unavailable or there’s an error in the listed price, we’ll contact you promptly. We’ll only change the price or substitute a product with your agreement. If we cancel your order, we’ll refund the full amount you’ve paid, including any delivery charge.
Delivery and collection
Delivery charges are based on your delivery postcode and include on-farm unloading. We’ll contact you before dispatch to confirm access and unloading arrangements. Please allow approximately 4–5 business days for delivery from the date we confirm receipt of your payment.
If you choose collection, please wait for your ready-to-collect email before heading to the Sunshine West collection depot. The email will include the pickup address and collection instructions.
Product use and storage
Use the product only as directed on its bag label. Follow the preparation, feeding and storage instructions and all warnings for the formula you purchased.
Missing, incorrect, damaged or faulty goods
Please check your order on delivery or collection and contact us promptly if anything is missing, incorrect, damaged or appears faulty. Quote your order number and, if available, include the batch number and photos to help us investigate.
If AGSEA arranged delivery, contact us about any loss or damage in transit so we can follow up with the carrier. If you arranged your own carrier, you can also raise any transit loss or damage with them.
We’ll assess the issue and arrange the appropriate remedy, such as a replacement or refund. Where required, we’ll arrange collection or cover reasonable return costs.
Cancellations
Contact us as soon as possible if you need to cancel. If we can stop your order before dispatch or collection and no freight costs have been incurred, we’ll refund the full amount you’ve paid, including any delivery charge. If freight costs have already been incurred, we’ll explain any proposed deduction and confirm it with you before processing the refund.
Change-of-mind returns
Contact us for approval before returning goods because you’ve changed your mind. We assess requests case by case, considering the reason for return, storage history, packaging, product condition and remaining shelf life. Unopened bags do not automatically qualify for return.
If we approve a change-of-mind return, you pay the return freight and we won’t refund the original delivery charge. We’ll process the refund after receiving and checking the goods.
Your rights and how to contact us
Nothing in these terms limits any rights or remedies that cannot lawfully be excluded or limited, including under the Australian Consumer Law.
For help with an order, email admin@agsea.com.au or call 1800 572 149 and quote your order number.